Refund & Cancellation Policy

1. Where you paid decides who refunds you

CrewGravity Premium can be purchased on the web (crewgravity.com) or inside the app (App Store · Google Play). Refunds are handled by whoever took the payment. In-app purchases are refunded by Apple or Google — we cannot issue those refunds for you.

2. Purchased on the web

• You may withdraw your purchase within 7 days (Korean E-Commerce Act, Art. 17).
• Digital content may lose that right once you start using it. If you have not used any paid feature (AI parsing, live flight status) since the purchase, we refund in full.
• Past subscription periods are not refunded; after cancelling you keep access until the paid period ends.
• To request: email hello@crewgravity.com from the address you paid with.

3. Purchased in the app

• iPhone/iPad: request at reportaproblem.apple.com. Cancel in Settings → your name → Subscriptions.
• Android: Google Play → profile → Payments & subscriptions.
• Approval is at Apple's or Google's discretion; we have no control over it.

4. Sync Miles and gifts

Sync Miles are an in-service credit and are not exchangeable for cash. Purchased Miles follow sections 2 and 3, but Miles already spent are not refundable. Seats or Premium time you gave to someone else cannot be reversed once the recipient starts using them.

5. Cancellation

You can cancel any time and keep access until the period you already paid for ends. If you do not cancel, each period renews automatically.

6. Contact

Email hello@crewgravity.com — we reply within 3 business days.