Refund & Cancellation Policy

1. Purchases happen in the app — refunds come from the store you paid

CrewGravity's paid products (Premium subscription, Sync Miles, gifts) are sold only inside the CrewGravity app through the App Store (iPhone/iPad) or Google Play (Android); they are not sold on the website (crewgravity.com). Apple or Google takes the payment, so refunds are requested from the store you paid through. We cannot issue refunds for purchases made through Apple.

2. How to request a refund

• iPhone/iPad: request at reportaproblem.apple.com.
• Android: Google Play → profile → Payments & subscriptions.
• Approval is at Apple's or Google's discretion.

3. Sync Miles and gifts

Sync Miles are an in-service credit and are not exchanged for cash. Refunds of purchased Miles follow the store procedure in section 2. A Gift Seat you gave to someone else cannot be reversed once the recipient starts using it.

Refunds of Premium gifts: if you get a refund for a Premium gift, the part of that gift's time the recipient has not used yet is taken back. Time already used, the recipient's other time (trials, other gifts, referral rewards) and any paid subscription stay as they are. A gift that has not been delivered yet will not be delivered, and if the store reverses the refund, the time taken back is restored. Before payment the app tells you that unused gift time is taken back on a refund and asks you to confirm.

4. Cancellation

You can cancel any time and keep access until the period you already paid for ends. If you do not cancel, each period renews automatically. Cancel on iPhone/iPad in Settings → Apple Account → Subscriptions, or on Android in Google Play → profile → Payments & subscriptions. Deleting the app or your CrewGravity account does not cancel a store subscription.

5. Your statutory rights

This policy does not limit any rights that applicable law, including the Korean E-Commerce Act, gives you.

6. Contact

Email hello@crewgravity.com — we reply within 3 business days.

Posted 2026-10-05 · effective 2026-10-12 (section 3 Premium gift refunds taking back the recipient's unused time: posted 2026-10-31 · effective 2026-11-30 — Premium gifts are not sold before that date)