Support
Last updated: 2026-11-03
Contact
Questions or trouble with CrewGravity? Email hello@crewgravity.com — we usually reply within 1–2 days.
FAQ
- Roster upload fails — make sure the screenshot shows the full roster screen; cropped images can fail to parse. Re-uploading replaces that month — Flights, duties, days off and leave from an earlier roster or typed in by hand are replaced by the new roster. Flights added from tickets, and Personal and Other entries you added yourself, stay.
- Friends can't see my schedule — schedules are private by default. Only people you send a Safe Link can see your detailed schedule, and only as much as that link allows. Friends see only each other's days off and when you're in the same city.
- I can't see a friend's email — email addresses aren't shown to friends or group members. Check their name and @ID instead. You also can't find friends by email — add them by @ID, invite link or QR code.
- Manage or cancel subscription — iPhone Settings → Apple Account → Subscriptions. On Android, Play Store → Payments & subscriptions.
- Delete account — Account tab → Settings → Delete account. All data — schedules, friends, photos — is deleted with it. Already removed the app? Sign in at crewgravity.com with the same account and tap ‘Delete account’ at the bottom of the Account tab, or email hello@crewgravity.com from your sign-up address to ask us to delete it.